NetLink Technologies Return Material Authorization (RMA) Policy - updated July 14, 2008
You will need to have an RMA Number to Return any Product to NetLink. The RMA number is necessary to coordinate returns with our warehouse, system engineering and accounting departments. NetLink shipping will not receive equipment without an RMA Number.
Contact your NetLink account manager to obtain an RMA toll free on 888-677-0712 OR email us at:  . NetLink Customer Service Business hours are Monday through Friday from 8:30 a.m. until 5:30 p.m. Eastern Time. RMA's are void 30 days after issuance. Product returns within 30 days of shipment (other than DOA) are subject to a 15% Restocking Fee. No returns will be accepted after 30 days.
Also see NetLink's Risk-Free Refurb Offer and NetLink's One-Year Limited Warranty Policy.
The following information is needed for NetLink Sales Manager to issue an RMA:
- Customer Name and Account Number
- Order Number
- Invoice Number
- Product Description (Itemized with Serial Number)
- Manufacturer Part Number
- Reason for Return
- System Engineering Contact Notes
NetLink will process the information and your NetLink account manager will contact you with your RMA and shipping instructions.
Product Return Procedures (Please See Warranty Policy)
Product must be new, and unopened. Any returned product received by our warehouse that appears to be opened or damaged, will be refused.
All returns must be complete including accessories, cables, manuals, and software included in the original shipment. Use the original manufacturer's boxes and packaging. Do not write on any boxes. Do not put any labels on any boxes other than required shipping labels. All returns must have an RMA number printed on the return-shipping label. Returns must be shipped freight prepaid and insured during transit. RMA numbers are only valid for thirty (30) days from date of issuance. Remember to include your packing slip from the original order.
DOA Equipment.
In the event of a DOA condition on NEW equipment, the DOA is subject to the manufacturer warranty. Please contact manufacturer for replacement.
Refurbished DOA equipment will be replaced or refunded by NetLink when reported to NetLink within 30 days of shipment. It is incumbent upon NetLink customers to contact NetLink for any DOA situation. NetLink Sales will report the DOA condition to System Engineering and a replacement unit will be sent to the customer using the same shipping method as the initial order (Ground, Next-Day Air, Two-Day Air, etc.).
Customer pays for the replacement unit + shipping using the same payment method as the initial order (credit card, terms, wire transfer, etc.). The credit/refund is not processed until the defective unit is received complete with cables/cords and in the original boxes/packaging, is tested and confirmed defective by NetLink System Engineering. If the equipment is indeed DOA, the customer will receive a credit for the replaced equipment and the shipping charges of the replacement so long as the return is the same method as the original order.
Customers may return the defective unit to NetLink via UPS/Ground. Any requests to expedite DOA replacements can be accommodated, and the expedited charges will be paid by the customer. If NetLink is unable to replace the DOA unit (availability), the customer will receive a full refund after System Engineering tests the DOA unit and authorizes the refund. The System Engineer responsible for the testing will be available to discuss with the customer his/her findings. If System Engineering determines a No Trouble Found (NTF) condition, the customer will be charged a 15% restocking fee and will not receive credit for freight. The unit in question will not be returned to the customer, but put back into NetLink's stock. The customer will receive a credit equal to the difference between the replacement charges and the restocking fee + freight.
[Document Last Updated: July 14, 2008]
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